Cannot complain about the amazing crepes or sweet treats! The service and management on the orher hand requires major improvement.
After dinner with friends on Friday night we decided to go for dessert knowing it would be busy. We enter the establishment at around 9:00pm.
We were a party of 8.
Customers were lined up and waiting. In line there was a couple already waiting 20 minutes for table, when a party of 5 came in and was seated right away in a booth.
The couple asked to speak to the manager.
The manager came over with a explanation that it was his policy to make customers comfortable and on a busy night he could not seat two people at a table that would accommodate the larger parties.
Although the couple was not happy they waited for a smaller table. From a business prospective I too would want a larger group to bring in a profit, however what happened next was a real disappointment.
The head waitress informed us that the booth she was going to seat us at had been occupied by the managers friends since 7:30pm and they were only a party of 2. I of course asked to speak to the manager.
He came over and said he could not make anyone leave, which is understandable but this was not my dispute and he would not allow me express my concern. I raised my voice and asked him to let me explain. Basically I threw back at him what he had told the couple before. He explained that the group was bigger before we got there. Which would not have been an issue until he said he could not give them a bill until they asked for it.
As a business owner I would be livid. The managers buddies have been in the store seating at a larger table for 2.5 hours now and he says "they didn't ask for the bill and they are regulars."
I have no issue with the group that was seated, but really common courtesy on the managers behalf would have been nice! He was so rude!
We were seated at around 10pm and the manager sucked all the staff into the drama. When our water was brought over the wiaitness pushed the tray of water on the table and walked away. Very rude. Also, swearing in the walk way to restroom infront of minors. Very unprofessional.
Not a pleasant experience at all. If I owned this place I would check he camera's! Good thing we know someone who will talk to the owner and hopefully make some needed changes to a great place.