Our car was totaled and we contacted Carmax first via phone.. Trying to find out what our interest rate would be and even though I had heard some not so great things about them we gave em a call. Jason at the Henderson location ended up being on the other end of the line. He was friendly and helpful . Not pushy in the slightest . He helped us pick a car to see what the rate would be.. It was not in our price range nor was it what we wanted but he was friendly and we remembered that . After a week of checking other dealers and being harassed by lots of pushy sales reps .. Car max got a car I wanted this cute little lime green number so we called back looking for Jason .. He wasn't at work yet but they gave us his cell and he was really helpful. Even before he got to work he called to place a sold sticker on the car and when we arrived he was very informative and patient . We ended up getting the car and a good deal but overall great service . I am only giving four stars mainly because the sticker on the back of my car upsets me and they didn't detail the car very well. When on the way home I noticed it was pretty dirty and that doesn't please me for the money . We are waiting for registration info now but overall it was a super easy experience and carmax has my business now and in the foreseeable future