Once again, Brandon is the cat whisperer! This is the second year I've taken my grumpy cat in for a summer shave. When I drop her off she's hissing and threatening to pee on my pillow out of vengeance, and when I go pick her up she's purring and so happy she doesn't want to leave! He's amazing!
The only reason why I marked him lower last time was because it's tricky to get an appointment set up... indeed he's bad about checking voicemail and calling you back, as other reviews note. I'm over it. I just call him a couple times until I get him and book the appointment. I won't take my cat anywhere else!