Let me preface with I have never had a Corporate chain type place move so quickly on service. I mean, make your head spin, kind of fast and sincerely. As much as I love Ruth Chris - even they have never proactively read a Yelp review and got into action (well, at least not with me).
Here's the deal:
1) If you're here ask for NATASHA. She is petite with a really long braid (her hair is super thick).
She is courtesy, great timing, helpful and impressed me.
2) The management team can be acknowledged. Although no one caught our issue the day of service and I didn't have time to talk it over while at the restaurant. I will say, "Color me impressed" that someone on the team read a Yelp review and got into action. I think it's always commendable to take the review as a way to improve or keep up the good work.
Well, this update is a KEEP UP THE GOOD WORK!
3) GM Pete called to get info and he wasn't overly apologetic nor did he come off as insincere or with a lot of excuses. Nope he was paced at a good level of apathy and We would like to get it right. I RESPECT THAT.
In short, you may think of RR as a burger and fry type place that is corporate and standard. But I will admit that, in our experience from Wisconsin to CLT, RR has been anything but. Temp of the food is always just right. The offerings and portions are as expected. I am not a tavern burger fan because the patties just seem to McDonald's-ish thin yet all things considered (a) great service and (b) fries make me a loyalist.
The drink options (non-ilquor) are always an added bonus from Freckled Lemonade to the new Berry Peach thingy.
They have an outdoor patio.