Ordered an Italian sandwich and pizza fries via GrubHub. Had ordered a few weeks ago had a similar issue. However this night the order was 1 1/2 hours late, which I was OK with because I know businesses can be busy and an order might take a while to get cooked. But when it finally arrived over 2 hours from when we placed our order, it was cold.
My sandwich had obviously been sitting around, as if the order had been forgotten, and the bread had turned into pudding.
The pizza fries looked delicious until we ate them and the fries were cold as well.
Just an over all unfortunate experience. I don't know if maybe it was just busy or the crew working that night weren't feeling it. I am ok with delays, but cold food isn't fun for anyone.
Based on what I've read on other reviews and my personal experience the issue isn't the food, but the delivery.