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| - This buffet was a $20,000,000 error!
In the past this had always been a favorite place -- especially to take visiting friends and family, however, this evening I was very disappointed. Here's my story:
Arrived at 4:16pm and was surprised that there were zero others in line. This should have been a red flag, as the Feast Buffet was always packed. I was informed by the cashier that they were serving dinner at $9.99 per person. I paid for two and we were seated.
My primary complaints are as follows:
1) Food quality is MUCH lower than on previous visits. It is obvious that most of the food is frozen-TV-dinner-entrees.
2) Food not served at the proper temperature. Many items were luke-warm, including: green beans, mixed vegetables, meatballs, egg rolls, spare ribs roasted potatoes and sweet & sour chicken. Actually, just about everything I tried was not hot enough. Sliced roast beef was so tough it could not be chewed.
3) Cost cutting measures that destroy the dining experience. A great example is in the Asian food area, where they offer only one entree (sweet & sour chicken) but there are 5 different starches. White rice, brown rice, fried rice and two types of noodles)
4) This should have been #1... All of the food was old, stale and left over from lunch.
5) The desert bar was a wreck! Ice cream was melted to slush and the cookies were as hard as rocks! There were some one-inch squares of cake that were stale and flavorless.
As a manager, I feel this buffet is a total failure. The original idea of a buffet was to over feed people so they play blackjack and slot machines until they are able to walk again. In my case most of the food was inedible. I must also question the savings when so much food is thrown away because it could not be eaten.
Advise to managers: Hot food hot; cold food cold! As for the $20 million error... It will take that much -- or more -- in advertising before I even consider returning to any Station Casino property.
UPDATE: In addition to this review, I had posted a comment on their Facebook page. That comment was given the standard copy-paste reply to contact someone else, and I did -- however, the gave me the wrong email address. Posted another comment about not getting a reply and was given the super-secret-correct email address. A week ago I resent that email, and have yet to hear from them. With that said I will downgrade to a single star based on the fact that corporate customer service is every bit as good (read: "horrible") as the buffet.
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