As some had stated it is a little hard trying to get an appointment or even a returned call. They were my first choice but decided to find someone else. We ended up having the same problem with few other plaster companies because it is pool season and they are all busy. We decided to give these guys another shot. We told them they have one last chance to earn our business. They came out next day and brought us all samples we needed. Then less then a week later they were here doing my pool. Job turned out amazing. Left pool and yard in great condition and cleaned all there mess up. We had a minor issue with something on pool. We called them and same day had someone back out to fix it. Research there product wet edge pool plaster. We have went into many pebble Tec pools and all are pretty tough. Even there mini pebble. Wet edge was and is so much smoother. Very happy came back to this company. Just have to have patience with appointments and meetings. That is one part of company they could improve.