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| - This past weekend my sister, future sister-in-law, and future mother-in-law flew into town just to come with me to look for a wedding dress. Our first appointment was a David's Bridal and I was excited to have everyone there with me and I have only been to this store in the past to get a bridesmaid gown.
Well needless to say our time spent there was awful...
First, the place is really gross. The carpet is so dirty. There is one spot on the bridal stage that looks like someone spilled something and dirt has just been tracked all over it instead of it being cleaned. The dresses you try on are really dirty too. Which I understand because hundreds of ladies are trying on these dresses week to week but it was really hard to get excited when there were stains all over these beautiful dresses!
Then, our customer service was TERRIBLE. Her name was Deborah and to start, she reeked of cigarette smoke. The last thing I want is to be in this tiny room trying to try on dresses and smell that... And she was really rude in the process. I had 6 women with me who were being very polite and helpful and she was huffing and puffing, rolling her eyes, and was even talking crap about us to another employee there. She in no way seemed like she was happy to help us at all. Thankfully her assistant was nice and made the experience worth staying for.
In the end I did NOT find my dress at David's Bridal and I'm glad I didn't. My girls will be getting their dresses from there but only because of the color.
I got my dress in Gilbert at Suzanne's Bridal Boutique and they are AMAZING over there. I would highly recommend them to anyone!
**UPDATE** (4/18/2014)
Just so all of the yelp users know... I was HORRIBLE harassed by someone through yelp messages about my bad review on David's Bridal. They claimed to have been another bride looking for dresses on the same day as me. They said my family was awful, ruined her experience, that she posted a video of how bad my family was, and everyone clapped when we left. I told her she had the wrong person and asked her what day she was there. It took her a while to tell me the date and when she finally did she had the totally wrong one! When I told her she had the wrong date she responded with "Oh ya, it was that day!" Ummm hello? How do you not remember the day you found your wedding dress! And I was there on a Saturday and she claimed it was a Monday... BIG difference considering I was at work on Monday. She has yet to give me the link to this "video" she claims to have...
Needless to say I think it is someone from David's Bridal who is just upset that I didn't have anything nice to say about their store because this "user" just set up an account this month.
If it is someone from that store I hope the manager reads this posts and realizes that she needs to makes some changes with her staff!
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