My pals and I attempted to get some grub before a suns game at 630pm on a Friday. They were pretty busy and there was a line. There were 8 of us total and we all ordered food and drinks.
The people sitting by us said there was an error with their computer and they had waited for over an hour to get their food.. it took our food about 25 minutes to come out and the manager did stop by and say he was sorry for the wait.
I ordered a pollo taco and a carne asada taco on corn tortillas. The order was tied to a number so I assumed it would be pretty tough to mess up. When my tacos came, I received one chicken and one carnitas on flour tortillas. I took them back to the counter to explain the situation and the manager apologized and said he would fix it. I waited another ten minutes and was then handed two carne asada tacos.. starving at this point I just took my food to eat. They were out of 3/6 Salsas so I had to settle for pico de gallo. The carne asada tacos were OK but nothing to write home about.
My bud had a burrito bowl with so little meat he took it back and asked for his money back as he said it was bland and not what he expected.
I understand it was busy but to mess up my order twice and not offer any compensation I felt was pretty harsh. In addition, the lack of adequate staffing on game night when you are across the street from the arena makes no sense to me.