I love Dickey's Barbecue but this particular location has some challenges. I ordered the Beef Brisket sandwich plate and they didn't ask me which type I wanted (Chopped or Sliced). Gave me the chopped but preferred the sliced. It's always fresher and more moist. Also the other stores show you the full smoked brisket and then slice it to your instructions. This location just steers you to the cash register after you have ordered. Leads me to believe possibly that they precook the briskets and refrigerate and reheat them. Sort of tastes like it too. Also another reviewer Steph here accurately pointed out that they don't fill their side order cups up enough. I would say about 50 to 60% of the way. They were also out of two of the three types of BBQ sauces on the condiment bar and slow to refill them and didn't notify me when they finally did or offer to bring them to my table. Bottom line great concept with quality food but shortcuts in their policies and sloppy follow-through in this location.