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  • I am a local and when we have guests we like to check out Fremont street. The Downtown Grand is nice enough. The rooms are clean and relatively comfortable. The temperature control is a set point so you can not decide on a temperature, just high medium and low. That is not explained by anyone so my first night there was miserable because of the temperature. The shower has a half door. So the floor gets very wet and slippery. But our last visit my guest left a pair of shoes. I called and explained the situation to front desk person who forwarded me to lost and found. But no one answered and their voicemail was full so I got sent back to front desk 3 times. Next she forwarded me to security but the lady that answered wasn't interested in hearing my story and transferred me to list and found AND back to front desk. And unfortunately our guest had to leave without her belongings. We called the next day and after explaining our story again we were told they do have the missing items but we would have to pay shipping to get it to our guest. Had ANYONE looked for the belongings the day before our guest would have picked them up on the way to the airport but no one was willing , so we asked for the manager and we were again told there is not a manager available. One person even took our phone number, stating manager was in the restroom but would call us back. But, no return call. So the hotel is nice enough but CUSTOMER SERVICE IS NOT A PRIORITY.
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