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| - I want to be clear that all Friday's are not created equal, but the one located in Aliante Hotel in Las Vegas has to be the worst in the country...0 stars is still too many for this dump, but you have to give it one to post a review! The only thing about this place that resembles a TGIF is the sign out front and the menu. Talk about rush you in, rush you to order, rush you to eat, give you the fake smile, the high pitched thank you, & rush you out with a foot up your rectum. I would compare this particular Friday's about the same as eating from gut truck on the side of the road.
The story begins...My family and I at this particular TGIF for the first time ordered an appetizer, soups, a salad, and about 5 minutes later...2 dinners. First mistake, the appetizer, soups, and salads came out all together a few minutes later. Second mistake, the appetizer was old or had been sitting awhile and the soups (French Onion) were either twice baked or burnt, probably both. I personally didn't have a salad, but was told the lettuce was room temperature or possibly warmed by the plate having just come out of the dishwasher, third mistake. Anyway, after choking down the first few bites of the appetizer...here comes the server (not our waiter) with the main course which looked as if it had been plated in a prison cafeteria, you know where the guy in the movie slams the food on the plate so hard it looks like it was dropped from the balcony...mistake four & five. Keep in mind this before we even had a chance to experience the horrible soup and salad. Basically all four courses came out at the same time and were lined up on the table like an assembly line. At this point I'm getting pretty perturbed and here comes the manager, I guess it was a manager. "Is everything OK?" she asks...keep in mind the table is an assembly line of food...I looked down and said "what do you think?" After looking down, she replied with the usual restaurant BS..."oh, I'm sorry...can I take care of the soups for you?" "No" I replied, "I didn't come here for a free meal". I mean what's paying for a couple soups going to solve...insult...mistake number...oh what are we up to now six, oh whatever, five, six, twenty...too many to keep track of! Then she tells me that the timing between courses is done by the computer when the order is entered. If that were the case and we ordered the dinner five minutes after the appetizers, how could the dinner come less than five minutes after the appetizers when they weren't even entered at the same time. After all that, after explaining to both the manager, server, and waiter we don't like to be rushed...now they are rushing the plates from the table one at a time in lickety split fashion before we can even finish chewing the last bite. I think the table was ready for the next patron before we even got up to leave or shall I say pushed out the door.
SO POTENTIAL PATRON BEWARE! I have been in Las Vegas most of my life, since 1980 in fact and know a few things about tipping...this is the first time in my lifetime that I wouldn't leave a tip. As far as fast food joints go, I would put this restaurant at the bottom of that list, it failed every step of the way...from beginning to end. This crap food and service cost me sixty bucks...what a joke! How bout you plug that into your fancy computerized ordering system. Both of my company's are in the service industry as well and I understand the need for the business to make money, but at the expense of its guests? Restaurants are run by people...the computers are only there to help, not run the place. Both the waiter and manager blamed my bad service on a computer...really? Hopefully this review finds corporate and/or the owner's and certain policy's will be rethought when it come to its guests. After all without us you don't have a restaurant...oh sorry, I mean fast food joint! I will never return...
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