Somewhat still a fan BUT our driver was horrible. He didn't introduce himself so I don't even know his name...He didn't want to take us to where I asked. (Lee's Discount Liquors and Safeway/Luckys or in Vegas Vons). He said one or the other. 1st off, He wasn't there when we landed and walked down to baggage claim. I had to call Pres. Limo to see where he was..he showed up 5 minutes late which isn't bad but his behavior later on made me want to note that in this review. 2nd off, I paid to be picked up at the airport which is a hour ride ($60 total) so we had plenty of time to make 2 stops (FYI, we've done it before). 3rd off they put a hold on my card for $75 in case we wanted additional services! (they refunded it back since w didn't use additional services). Therefore, if we went over a hour by much, they could had just kept the amt charged to my card.
I had to kinda argue with him about where we wanted to go but he was clear that Vons was going to be our only stop. (Btw, I informed Pres. Limo of the stop we wanted to make at Lee's. My friend who flew with me forgot a razor and toothpaste so that's why she wanted to stop. We could had went to Walgreens or CVS,it didn't matter. HE wanted to take us to Von's) We ended up getting our alkie from Vons..we could had got more bang for our buck at Lee's but whatever. Not to mention,he barely wanted to help us with our bags when they came down the carousal!
I called and told Pres Limo my experience. I informed them that I wasn't looking for a refund& still planned on using their services next time we come. I just wanted to let them know as I used their services for 3 yrs in a row and never had such a bad experience. The customer rep didn't seem to care and said he'd inform the manager and he MIGHT call me. Well he never did and to be honest, just a "we're so sorry!" would had worked just fine from the manager.
Car was clean however and the booking is very easy. They stay in contact with you via email when your trip is coming up which is good. I'll use them again..but maybe I won't. We'll see.