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| - Want to love this place, but it doesn't want to love us back. Went as a party of nine last night. Live in same suburb, but have only been here one other time. That experience was so-so, this one was much worse. This place advertises as a high-end, special occasion restaurant. The entrance way is shabby-looking and downright dangerous for senior citizens who are probably the most frequent customers. Should have realized that the too-dark lighting in lobby area and much of dining room is hiding something....mediocre food & drinks served with bad service. Initial drinks too way too long to get and two had to be sent back...tasted awful! Server was very nice, but seemed overwhelmed with number of tables and admitted this job was in-addition to her day job. She was not a professional server and it showed. Forgot drink requests, took too long to check-in with us, never presented dessert menu (which was finally offered by a bus boy). Bartender and/or the bar ingredients were not good. One of three appetizers (panko breaded shrimp) was overcooked. Entrees were all overpriced and only one (lamb chops) was decent. The steak was smothered with some greasy sauce and way too many onions. With service so bad, we didn't bother sending back. No manager ever checked in with us.....party of 9 spending many hundreds of $$ ought to get some attention. If you're in Westlake and want high-end food, go to Cabin Club. If you just have to try this, sit in bar area and order from bar-only menu. This place needs to start over....they have a great location but an outdated facility, uncaring staff, and overpriced menu.
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