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  • Although the work that was performed at this service department seems to be well done, I admit I was quite frustrated with the amount of time it took to complete. I dropped my car off on a Wednesday evening and made an appointment for 8:15 on the following Thursday morning. I put very detailed instructions on the service envelope regarding the two things I needed completed. The first was a recall and I enclosed the letter I received in the service envelope. This seemed fairly straightforward. The second thing I asked to have done was to clear a check engine light related to an emissions problem. I put the code related to the problem, described what work had already been done to rectify it, and what I believed to be the current issue (a dead wire or fuse). I even put additional notes on the back of the envelope outlining my awareness of the other light that was on (related to needing rear brakes, which I was not ready to have done at this visit). I felt this was all very clear. If it was unclear, someone should have called me at the start of business before serving my car. I called the service department at 2pm on that Thursday to check progress. I was patched through to the service department but no one answered. I left a message asking to get a call back. No one called me until after 4pm (close to closing) and instead of the expected call to say the work was done, someone asked me for more information about the check engine light. I repeated everything that was written on the service envelope.  Why would it take two days to complete this? My car was in a bay and was serviced for the recall, so why wasn't I called then to get more information to handle the check engine light? I use my vehicle for work and had to pay for three cab rides as a result of what I consider an inefficient communication and a waste of valuable work time. I was definitely not satisfied with that aspect of the service I received. I honestly had not planned to return in the future due to this reason and would not recommend this location.
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