I was not excited to go to a store to buy a pup but there are not many other options. The prices are high but is that not true with anything anymore? We chose a Mal- Shi and she was under weight so we could not take her home for almost three weeks. The communication was poor at first but Char realized my frustration and started giving me timely updates. The Vets at the store kept a close eye on her and it was worth the wait. The store was very busy yet the employees were courteous and helpful. Our pup is great and an awesome addition to our pack!