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  • This is my first Yelp review. When you get great service it should be reported! I selected Express Garage Door Service based on the positive Yelp reviews. On July 16th, Brian came to my house to install a new garage door opener. The installation cost was supposed to be $99. However, upon inspection, Brian informed me that the rollers needed to be replaced due to excessive wear. In addition, since the door was crooked, it also required servicing as well. So $99 turned into $349! Needless to say, I was taken aback but I approved it. The cost also included a new key pad and opener switch for the wall. Three days late, July 19th, the door would not close without going back up. I texted Brian the same day, he promptly responded and he was at my house within a half an hour to service the door. On a Saturday, July 22th at 6:00 a.m., I was having the same problem with the door not properly closing. I texted at 6:23 a.m. Again, Brian promptly responded to my text. He was at my house by 8:00 a.m. Brian informed me that he has been in the garage door business for seventeen years and the issue with my new opener was very unusual. Brian serviced the door, but unfortunately on July 27th, I was having the same issue with the door not closing without going back up. I texted Brian and once again, he promptly responded. His suggestion was that I purchase a new opener, because apparently this one had a defect. I purchased the opener and Brian installed it and I returned the defective opener back to Home Depot for a refund. Hopefully, this will solve the problem, but through all of this Brian has been the epitome of great customer service. He has been prompt, polite, patient, courteous, professional, and very accommodating. These are all the attributes you can ever want with in a service professional. I thought $349 was too much to pay, but considering the great service I received, it was truly worth it.
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