| rev:text
| - Changing one's name does not change the fact that the establishment still exists. I've experienced the WORST service with "The Sushi Room" now Rock Lobster. I purchased a Groupon a few months back to eat sushi with my daughter and that is where the horrible service saga began.
Making reservations is an absolute joke! When I first purchased the Groupon, we made the reservation as required in the fine print. We arrived 15 mins early and sat outside. 15 mins later our drink orders were taken. Another 10, the drinks arrive and we order. We sat outside for 45 mins with NO food and no real service. The restaurant was NOT crowded! When I requested to cancel the order and pay for the drink I drank, I was told my food was almost ready. Not quite, I'm leaving! We were offered the food for free, but by this time I was quite upset because I was hungry and irritated. Stuck with the Groupon, I was forced to use it before it expired. Thanks for nothing Chase Bank!
Today, I had my mother call and make a reservation for 5:30 pm and she was told they only had a 5:45 pm open. Upon arrival at 5:35 pm we were told that we had no reservation. Hmmm. Really?! Why is this the same girl who provided no service the last visit? And why does the sign on the wall state that Teppan ressy's start at 5 pm? Could the night get any worse? Hmmm, let's see:
- With the addition of the Teppan, the waitress should ask whether or not a guest wants a regular or Teppan seat. Don't automatically walk me to a tray table (too small for 2 people). I made a reservation for the Teppan table that apparently NEVER made it to the book
- You have happy hour, but I could only get HH drinks at the Teppanyaki table. Suggestion: Make a special "Teppan HH Menu". This might serve your business well
- No real Vodka or decent beer options; at least not for me. Absolute Vodka and Bud Light are low budget. Step up your game
- While it is restaurant week, I had to request the RW menu. No bueno
- We were told we could sit anywhere at the Teppan table however, should more people arrive we'd have to move down. Great! Right when my a$$ has warmed the seat. Though Benihana's has gone downhill, this place could learn something. Seat people correctly the first time. I'M NOT GETTING UP ONCE I'M COMFORTABLE!
NOTE: I actually saw her ask a family with a disabled child to move once others arrived. Rude and unprofessional. The family was there first and shouldn't have been asked to move. If anything, the incoming family of six should've been sat at the Teppan table in the back.
- The waitress barely came to inquire if we were ok or if we needed anything. And being the nice person I am, still left a tip. Shame on me.
- And last but not least, when I showed her the Groupon she went to touch my phone. (Excuse me! You're in my personal space and attempting to touch my personal property! No bueno!) I will mark the Groupon as redeemed. Don't ever touch a customer's phone.
BUYER BEWARE! NEW NAME SAME OWNERS (APPARENTLY) AND SAME WAITRESSES, WHICH IS HARD TO TELL WITHOUT THE CHANGE IN SERVER ATTIRE (FROM BOOTY SHORTS TO BLACK PANTS AND A BLACK UNIFORM T-SHIRT)....THE ONLY THING THIS PLACE DID RIGHT. NEVER AGAIN!
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