Our family, extended family and friends has used this funeral home. My experience with them was I found them very professional (as we had to bury a close family member). The original reason we used them is that we had gone to a few funeral's there and since it was close by and the funerals we attended there were always professionally handled we found our choice a no brainer (considering how many other things one needs to deal with when handling a death of a close family member):
a) Pricing is decent (its a tough time to make decisions so take someone with you and make sure you don't go for everything "up-sell" as a lot of things you don't really need for example
- everyday you have a viewing you are paying for the hall and facilities and services so limit your viewing to one day (and not two)
The funeral home provides a driving service to drive you (the main family in mourning of the deceased) from home to their facilities and back again for funeral day and viewing dates.
They help you fill in Pension Forms and align the Obituary notices in the Newspapers (if you choose this).
We didn't find them price-gouge at all. We had a few days for viewing and in looking back I wouldn't pay for 2 days viewing (its a waste of money). Tea, Beverages were provided for family in the waiting area. Things like flowers are discussed, casket choices, urn choices, what the deceased should wear in the casket (if it is open etc). There are a lot of delicate decisions that one has to make and this place makes it very easy (well I guess that is their job and industry so it should be easy).
The funeral procession, cremation in addition to the viewings and the initial sit down to discuss what the family wished for the deceased was handled with 100% professionalism and sensitivity. The staff were very respectful and made a difficult situation much easier to handle. They handled the death certificates (asking how many copies we needed and then reaching out when the certificates were ready for pick up etc).