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| - I've gone in several times for gel manicures. Most of the time I've shown pics to the nail tech of the general look of what I would like. Easy stuff, usually just complimentary colors on different nails- not even any designs or anything. The times I've been in before the nail techs have given guidance, explaining to me what colors would work best that they have or what would look best on my skin tone. I appreciate their input because they know far more about this subject than I do & it makes me feel more confident than sifting through rings & rings of polish & then hoping my vision comes to fruition.
On my last visit, I'm pretty sure I was being helped by the main lady in charge. I showed her a design I wanted, two shades of purple & a glitter silver. She looked, grabbed the silver & then tossed me the box of colors saying "no you have to choose" after a minute of looking & trying not to waste her time I brought her two colors & asked if she thought they were complimentary colors & similar to the design I showed her. She shook her head & said she wouldn't help me because she didn't want to hear about it if I didn't like it in the end. While I semi-understand her sentiment about not wanting to be responsible if I don't like it, I feel like if someone is asking for your professional opinion you should try to help them. It's not like I was just asking her to pick any random color for me, I was asking her to help me achieve a look. She had just began to take off my polish with the nail file, as I continued to paw through the colors- not finding a large variety & thus giving me no confidence that this would even look decent. I started to panic about finding what I needed in time & then I froze. Before she could pick up my second finger, I slid my hand away & realized that I didn't want to pay $30+ tip for something that I wasn't sure about & that I didn't want to sit there for the next 30 mins feeling like an annoyance to someone.
There are nail salons on every corner. I literally drove to the next intersection, walked into another salon (az tips & toes) & got exactly what I had hoped to get when I originally set foot into bamboo, which was friendly service & a little bit of help. I showed the girl the pic & asked if she could do it & she said "no problem, I'll get those colors for you right now". It's really that simple.
I had been going to bamboo nails because I tried it on a whim once & was happy with their work. I try not to require too much & the service was friendly enough & the atmosphere is nice too. I would have stayed a loyal customer if they had not made me feel like an annoyance & an idiot for seeking assistance. Every time I have gone in there it has been virtually empty, with the staff members sitting around chatting so it's very hard for me to understand why they (or any company) would be so flippant about keeping a moderate level of customer service.
I'm giving this company one star because if an interaction at an establishment that I previously fully intended to give my money to causes me to walk out due to rudeness & general apathy, then what good is it serving?
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