I have been coming here for awhile. The consistency in quality of the nails has been good. However the service has been pretty hit or miss. Today I was so excited to get my nails done for the first time in awhile. The girl at the front counter was less than friendly when she asked me to come back 2 hours later (which was fine considering I had just walked in) I didn't mind so I made an appointment. I returned at my designated time and proceeded to wait 40 minutes. I was already crunched for time but it was very clear that they were not going to be getting to me for awhile. Was given a half hearted apology by the girl at the front desk and the manager just ignored the whole instance. After 6 years of being a loyal customer despite their lousy service on more than one occasion I am officially done.