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| - SHUT IT DOWN!
I was incredibly disappointed when we went to grab dinner here last night. Chef Ramsey would have been so upset at the lack of customer respect. It was like they really didn't care. And I found this unacceptable.
The hostess took us to our table which was a very cool table but it was not very comfortable for our group to have dinner at. It was so low, that there was no way we could even eat or cut our meat. If we were just drinking then we would have hung out here all night. I asked the hostess for a booth, which was right next to the original table.
She told me that the 4 empty booths were reserved and we couldn't sit there. I asked the hostess how embarrassed would she be if we sat at the uncomfortable table and no one showed up for those 4 booths in the next hour. She ignored me and didn't respond.
She then told me that this was the only table we could have. The sad part is that 60% of the tables were empty and she refused to seat us anywhere else. I told her I wanted to speak to the manager. She went back to the hostesses station told the other girl and the second hostess rolled her eyes. Honestly I'm the customer. I don't need to see that. The hostess made a phone call to the manager, who never picked up his phone. She then went in the back and when she came back she gave us one of the booths we had requested. Wow! What changed?
First, why did it take me 10 minutes to get a booth in a restaurant that was only 40% full. Secondly, I asked to speak to the manager and the manager never came out. Why? Completely unacceptable and disrespectful. Really where is the manager and why didn't he come over to talk to us.
On a side note: At 10:22pm, we were seated and at 12:19am the booths were still empty. In fact, nobody ever sat in any of those booths for almost 2 hours. It became apparent that the hostess completely lied to us by telling us they were reserved. Who is training the staff to act like this?
Plus we sat at our table with no service for about 10 minutes. I believe the hostesses probably thought it was funny to send no one over. We all discussed leaving but decided to stay.
At 11:52pm all of the lights went full blast, during our meal. It was so bright it hurt our eyes. I spoke to the guy cleaning the tables and he went to speak to the manager and the lights went back down after 5 minutes. We were just trying to finish our dinner. He came back and said, "the manager had no idea who turned all the lights on!" I think the manager might need a visit from GR and he may have his lights turned on. The waitress told us the lights go full blast every night at that time. I think it must be on a timer, like last call for alcohol. But it should not blast all the lights in the dinning areas. It was not a fun feeling as we ate our dinners.
My first drink didn't look like the picture in the iPad menu. And I was told by the waitress that the drinks never look like the photos in the iPad. Then why do we have photos of the drinks in the iPad? Again this is wrong and not right. GR would be screaming at someone.
I went to order another drink at 12:00am but was informed that the bar was closed. I said really and why didn't someone tell us it was last call. There was no response. I told the waitress that I was just having a wheat beer and it shouldn't be a problem to pour a pint. All the bartenders were still there. She went to ask and came back with my pint but I noticed that the Orange slice was missing and about an inch of beer was also missing. I asked where was the orange slice (this beer is suppose to come with it) and I was told that it was wrapped in Saran Wrap and put away. I asked her to grab me a slice and she said that it wouldn't be possible. Why is this dinner so painful?
I'm so mad that I haven't even got to reviewing the food yet. The best thing we had here was the fingerling potatoes. It was a side dish but it was the star of the show. My buddy was not happy with his lamb. It was covered in a cheese and he felt it was over powering. I liked my PEI mussels and clams but didn't love them. They came with chorizo, carmelized fennel and lemon zest. I've had better mussel dishes elsewhere. I will say that the shellfish was fresh and only two clams had some sand in them.
Would I come back here again? Probably never! So you're saying there's a chance? I would only probably ever eat here if Chef Ramsey was actually here running it. This place needs to be on one of those Restaurant Rescue Food shows and its only been open 4 months. I was also informed by the staff that GR had only been there 5 times in the last 4 months, since this location opened. If that is true then, he really needs to spend some time here fixing the many issues. I think the loser of Hell's Kitchen might be running this place?
I let my love of GR influence my choice to stay! Next time I will follow my brain and not my heart. We should have all walked.
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