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  • Worst customer service ever. The food isn't much better either. Thought I would try a new place since we were sick of pizza. Ordered 2 sides of fries, a sandwich, a burger, 2 chocolate mousse cakes and a two liter of soda. Total was 37 and some change, which was A little pricey for what I ordered ( in my opinion). Delivery time wasnt too bad like I see some other yelpers had an issue with, but both the quality of food and customer service was pathetic. The cheese on both sandwiches wasnt melted and the meat was room temperature. The fries all looked like the overcooked little crispy pieces you find toward the bottom of a McDonald's container and Both cakes were a pile of Mush in the containers they came in. The only item that arrived both completely intact and to my satisfaction was the 2 liter of Soda. I called to complain and was first offered a discount the next time I ordered. I was not interested in ordering ever again so that wasnt good enough. I was then offered to have my order remade and delivered. Uhh, no. So my food can be spit in? I don't think so. After no interest in returning my money I packed everything up and drove down there. My husband went in to be the muscle, and a few minutes later returned to the car without the money and without the food. He said the lady inside handed him 37.50 and when he told her we tipped and gave the driver an even $40, she said we would have to wait for the driver to return for verification. At that point she realized the order was placed online and tried to take the money back out of my husband's hand. When he wouldn't release it, she threatened to call the police to report a robbery. ARE YOU FREAKING KIDDING ME! !!?? I asked why and apparently since I ordered online I would have to contact eat24 directly to get a refund. He was told it was because I used a credit card. Wait.. no I didn't. I paid cash. Specifically, two 10's and a 20. Irritated, my husband went back inside and not even 10 seconds later came out with $40. well that seemed Easy enough, What'd she say? Sorry. Seriously ? Sorry? After all that, just sorry? I will never be ordering from this place again and based on my experience and others, I don't think too many people would recommend it either. To the girl at the register, You have a lot of nerve threatening to call the cops on a customer because you were fucking up. Unbelievable. Don't bother ordering from here, Find something else.. anything.
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