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  • Awful customer service. I would give 0 stars if it let me. So, I called in for a first time appointment and they told me to be there by 6:30. I arrive at 6:29 and the lady at the desk tells me that they don't take walk ins past 6:30 even though it wasn't even 6:30 yet. I explained that I had already called in and she further insisted that they don't take walk ins past 6:30 (it just now turns 6:30 at this point) I further explained that I drove 30 minutes to get to this location and I purposely called in to prevent a situation such as this. Instead of understanding or even listening to what I'm saying she tells me they don't do walk ins past 6:30. Like she already hasn't said it two times already. Once again, I WAS THERE AT 6:29.... At this point I'm shocked by the lack of consideration from this lady, and I just further explain my disappointment. She tells me that she can set me up for an appointment in the morning. She explains that a new customer takes usually 30-40 minutes to get the appointment done with all the paper work. (There was only one customer in the office getting an adjustment, and they don't close for another hour and a half) This is when the only customer in the office says, "If I was him, I'd be mad. And there's no way I'd ever come back." I agreed and at this point I told her that this type of service isn't acceptable, and left in disappointment. It looked like a really nice place and I was looking forward to doing business with them. I'll take my money elsewhere. Never experienced such bad service in my life!
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