I initially reserved a maxima online but when I came in they stated they only had an Impala. This was a bummer since I would much rather had the maxima but I understand they are higher sought after cars so they had none in stock. Once I got in the Impala I noticed that the large monitor radio/media player was not working. I called the front desk to inform them of the problem and they sent out the regional manager (unfortunately I can't remember his name) and he made everything right. He was very nice and genuine. He upgraded my ride to an awesome charger for the inconvenience. I can see why this guy is regional manager because he turned my negative experience into an extremely positive one and I would definitely go back and highly recommend.