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| - Firstly, let me start by saying that the food here is quite good, mostly homemade and the service is quite pleasant, tho completely amateur. Sufficient for a quaint, family run teashop in an old house however.
Now, the negatives.
1) for the high tea, you have to make a reservation in advance
2) reservations are only accepted at 11am or 2pm, not when you want it
3) you must cancel 24 hours prior or you will be fully charged (it's worse than the airlines)
4) if you use an online deal coupon, you are given a serious set of rules:
a. they charge you tax and gratuity on the full amount (gratuity is fine, not sure about the tax tho) and they only accept that in CASH - wonder what drawer that goes into
b. they automatically add on a 20% gratuity, whether that's what you want to give or not (this was a small party of 3, not a large group)
c. if you don't have the cash to pay the tax and tip, (since it's not mentioned on the coupon anywhere), they threaten to charge you FULL price
5) there are a few different rooms, front room, back room, blue room, pink room, etc., but you have no choice where you sit. they bring you to your table that THEY have assigned for you, whether you like it or not. Not sure why they don't fill up the front of the house first, but we were brought to the small, claustrophobic blue room completely in the back of the house and stuck in a corner facing a wall. I asked to be moved and was frowned upon. she said that the tables for 3 are here, g-d forbid they would put you in a 4 top. it's not like anyone else was in the restaurant yet.
8) they first bring you the tea menu and then inform you that we have to agree on which tea we would be drinking, as they only ALLOW one pot per table. imagine! i don't know if these are the RULES for the coupon guests or for everyone, but either way, they are despicable. this really blew it for me. while i like the place well enough, i would never go back now as i don't expect to have so many RULES when i go out to eat and spend my money, half price or not. They definitely make you feel like a second-class citizen using a coupon
9) speaking of rules, they also tell you what bathroom to "poop" in. literally. there are 2 bathrooms. the house is very small and cramped, so one bathroom is in the back blue room where we sat, and the sign on the door says "please don't make a number 2 or poop in here, cause the smell comes into this room where people are eating." that was enough to make me poop, or was that puke? my words are not exact, don't quote me, but the words "number 2" and "poop" are definitely on that sign. appetizing isn't it? then you look at the other bathroom and that sign too has RULES. it tells you that if the door is closed, someone must be in here so there's another bathroom in the back, but if you have to "poop", please wait here. again, don't quote my exact words, but the word "poop" and "number 2", once again, appeared on the sign. Did you ever?????
10) and last, but not least, the poop-able bathroom was filthy. it is cute at first glance, there are knick-knacks everywhere, but then you see that it has not been dusted since the house was built, probably in 1950 or so. the bottom of the toilet, the clumps on the drapes, the ledges, the knick-knacks, etc., were covered.
2 stars is being generous, but the food was quite good, so they ranked higher than they should.
Kimberly Ann, wake up!
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