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| - So I've been going to Einstein Bros bagels for YEARS and have generally had what I would call "4 star" experiences. The restaurants are always clean, the service prompt and friendly and the bagels (I almost always get a tasty turkey on a toasted everything bagel).
Yesterday, I dropped into this location hungry & ready for my usual. The restaurant was PACKED, no biggie, I've seen this before, these guys are bagel slingin pros and will make short work of this line....
So, I step up to the order counter, look into the case & notice they're running low on some varieties but have what I'm looking for. I order and make my way to the register. This is where I notice they're set up kinda backwards. You enter the queue on the left of the store, order and move to the right to pay. The cashier is next to the restroom and drink machines (a dead end) but then you have to go BACK int the queue where people are ordering to GET your food... Not an issue if the store isn't busy but when all tables are occupied and there's a line to the door, it's kind of a mess.
Every minute or so, an name is called and a bagel lover gets his/her breakfast, everything's in order then right, well.... About every second name called seemed to result in the patron approaching the counter to get his/her order only to be told they'd run out of their bagel choice and would have to choose another. After 15 minutes waiting for MY name to be called, the moment came and I stepped up to the counter and was told they didn't have any everything bagels and I would have to choose something else. My response, you had plenty when I ordered, the response "well, we're out now and people are waiting behind you so hurry up and pick something else." This kinda pissed me off so I looked at the case and said I'll have a garlic bagel, "if you have any left when you make my sandwich." Yes, I was snarky but so was the bagel maker. The blonde girl next to him seemed offended that I would have anything to say about the goings on and stopped making sandwiches to make sarcastic comments to the guy who was making my bagel.
Anyway, 5min later I got my order and we headed home. I opened my bag and inside was NOT a garlic bagel, it was NOT toasted but it WAS an okay onion bagel.
Maybe I'm overreacting but I don't feel like making bagels is THAT difficult nor do I think it's too much to crank up bagel production when you're slammed on a Saturday (5-11-13) morning....
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