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| - I'm so sad to say that we had a terrible experience at our first trips to Miguel's. Firstly, I will admit that we went on Cinco de Mayo, so I understand that it was crowded and crazy. However, it was so disappointing that a Mexican restaurant could be so incredibly underprepared on a night when they know lots of customers would be coming.
Firstly, we were not greeted at all. In fact, when we walked in, it was so crowded and there was nowhere to stand, but there was no one to direct us or let us know how to get a table. Eventually, we decided to sit outside, and I believe we sat ourselves. A waitress came to get our drink orders, and those came out fine. Our waiter then switched. We ordered some queso and our entrees, while we ate chips. Eventually the chips ran out and we asked for more. The chips never came and neither did our queso appetizer.
Finally (after a VERY long time -- meanwhile, no drink refills or anything), our entrees come out. The food was mediocre. It was clearly cooked in a rushed manner...unfortunately, it was just like blobs on a plate.
Our waiter was so inattentive and everything felt so chaotic. We did not feel welcomed.
When the waiter came to give us our checks, we asked him if he could remove the queso since we never received it. All he said was "I already took it off" with no apology. We are fairly certain that, had we not mentioned it, he never would have acknowledged that we did not receive it.
Needless to say, we will not be returning. Even if there is hope for a less crowded experience. The hunt for a great Mexican restaurant continues.
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