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  • Chase not only didn't listen to the things that we had spoke. About like calling me with a price quote with oil change and or things that warrenty didn't cover. My tire needed to be changed because of a nail so he couldn't do my requested car diagnostics. Ok well I understand the policy of Mazda however I'm having a hard time financially and I bought a used tire and brought it with me and because of policy again he said his manager didn't. Allow a perfectly good tire to be replaced. I explained to him I'll go get it fix. He then ignored the go way and beyond policy you have and didn't even bother to try to make a new appointment . Actually he seemed aloof and disconnected that I only had the loaner washed and gassed up due to having it fmduring the weekend when your service department is closed on sundays. I did call and convey a message to the answering service the day he called and said that my car was done. Which is wasn't. I have the message voicemail. I left upset and unhappy! I not only didn't get my oil changed or the requested diagnostics handled in my vehicle . I completely felt obsolete and unimportant to not only the second car I purchased with Mazda but he didn't understand why I was upset. I went up and down trying to afford a tire and then the price of oil etc etc. I left to get the tire hanged but didn't return because I've been completely discouraged with this company not only with the service department but your core values! I'm so upset even writing this thing that when I purchased both cars I was given and told the impression that you. Your core values would be that of a satisfied customer. I'm UNHAPPY WITH CHASE IM UNHAPPY WITH MAZDA. Be ware people . I don't understand car functions but. Customer service I'm a pro at . With frustrated regards Guadalupe
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