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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I placed in the weekly slot tournament and won $50 in credit. When I went to the cashier to have this added to my card, I mentioned that the credits came at a great time since my sister was arriving later in the week and we could use the credits then. Her response indicated she had heard what I said. She said something like "oh that will be fun" and I went on merry way. Flash forward a few days and I go to use the credit. There is no credit balance on the card. I go to the cashier cage and a different cashier is working. I asked her what was up andr she tells me that I have until midnight the same day as tournament to use the credits. I asked how I was supposed to know this and told her that I had even told the other cashier I planned to use them later in the week. She apologized and told me to take it up with the casino host. I was totally unimpressed with the casino host. She told me that due to gaming commission rules she could do nothing to help me or reissue the credits I'd won. I told her that this is very unfair as I had no idea the creditswwould be revoked so quickly. She said the rules are posted at the tournament. When I asked specifically where they were posted she didn't know, but advised that I ask the promo people running the tournament. So I went back the next week to look for these rules. Guess what? No rules posted. I asked. An employee hosting the tournament told me they could grab me a copy. But it confirmed what I thought. I didn't remember seeing anything about rules. What irks me is that we're talking a $50 prize and it's not even cash! It's credit! Awarding me the $50 credit would be nothing to them. I live next door to the Riv and have spent lots of money there. So you're going to haggle over $50 credit when the rules aren't posted and the cashier never mentioned a time limit when I gave her the perfect opportunity to do so. I used to like the Riviera. The place can go to hell now for all I care. I would have called the gaming commission on them, but it's just $50 plus the place will be blown to bits soon enough. Way to go Riviera. I'll never return.
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