Let's be real - the idea of malls and stores in malls are fading. However, It's nice to have a place where you can take your kids that is nearby and air conditioned in the hot summer months. There's a free playground on the other side but it can get crazy packed so I like to go here for my daughter to run around and play in the ball pit. Don't get me wrong - the place is smaller than other indoor playgrounds but it does the job and my daughter always has a good time. She's a client just like me and she doesn't seem to have any complaints.
I wish the two front desk employees were a little more helpful and friendly. I also wish they added more balls in the ball pit as I feel like there are too much empty spaces. One thing that would be really cool is if they had a cool activity for the kids every day or even on the weekend at a certain time: storytime, dance, or maybe a cool theme every month (ex. February can be valentines theme and kids can make a valentine). Something that is interactive and/or artsy and where the kids look forward to! Just my two cents. There are so many indoor playgrounds, gyms, and other activities that are offered around the valley and so if they offered this additional perk, I think it would add customer value.