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  • Very poor customer experience and service, to say the least. I had joined the gym because it was close to my work and it was easy for me to get to during rush hours. The equipment and gym space is pretty outdated when comparing to other gyms, but I still went because of location. When I changed office locations, I went into my gym and asked to cancel my membership (there wasn't an LA Fitness near my new office and I wasn't happy with the equipment). The man at the front desk handed me paperwork, which I filled out and handed back to him. He then said he'd take care of it and said he was sorry to see me leave. Then 3 weeks later, I get a voicemail from LA Fitness saying they have questions on my account and need to speak with me. I call back the next day, and there are no notes of any voicemail OR that I came into the gym (in person) to cancel my membership. After about 15 minutes of explaining this situation to the person at the front desk via phone, and them telling me there are no notes or proof (very much insinuating that I am LYING about coming in to cancel my membership) that he has to get his manager. I get Cory, the manager, on the line & he is less than pleasant. He tells me again there is no "proof" of me coming in and that I will have to go in AGAIN or snail mail in the cancellation form from the website. Even when I asked about the voicemail I received from their very location - they had no answer as to who or why someone would call me asking about my account. To top that off - the manager said they'd have to "ask" to see if I could be reimbursed for the next billing cycle. Ask? I cancelled this 3 weeks ago! This is should be automatic. Or at the very least - freeze my account so nothing else is charged! Is this rocket science? Help me out, here. This situation was handled very poorly and is extremely unprofessional. No notes of an in-person cancellation OR a voicemail left on my cell phone? No notes or details, and then when I get a manager on the line - it's MY PROBLEM and they can't help me. Really unfortunate and quite frustrating - I do NOT recommend this gym to anyone. There are many more gyms in this area with professional and polite employees that would love your business & treat you like a respected customer/client.
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