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  • After playing phone tag with this business for about a week, I ended up leaving a detailed message on a Sunday afternoon with days I was available to schedule an estimate. Not only did I not a receive a phone call back, but they went ahead and scheduled an estimate appointment on a completely different day from when I had requested (Saturday versus my proposed Monday, Tuesday, or Wednesday) and sent me the appointment via email. What!? I needed the quote, so I went with it and planned accordingly. The guy was running late but did call to let me know. Then he still didn't show... He called again saying he was at my house, only he had the completely incorrect address on the other side of the valley. Someone had obviously entered something incorrectly. The poor guy said it would be another hour for him to get to my actual address. So, we agreed that he'd look my property up online and I gave him the specifications of the roof area needing repair, and he was to get back in touch with me later with "rough estimate" before he would come out the following day for a firm estimate. That way I would have an idea what we were looking at before wasting more of both of our time. Never heard from him or the business again... No calls, no emails, no one at my house to look at the roof... Nothing. Needless to say, we went with another business, a well-know company with radio ads and a reasonable estimate, and the work is currently under way.
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