The staff is less the than desirable to deal with and could never seem to get the info down. I would hire n fire the staff or do a intervention. I have yet to be seen by the doctor, however his assistant seems qualified. I really HATE getting a reminder call minus the time followed by "if you cannot make it please give us a call you avoid a fee." Why not make sure they understand with initial paperwork and confirm the appt. We are not crazy. Rant Over