Awesome to know that I can check in just to get there 6 min. later to be told my phone number is no longer in the system for some reason. Then to be given a piece of paper to input my contact info to register once again. I literally watched "Vicki" bump me down from top of the list to the 4th in line (on the convenient screen customers can use to see where they are in line) then start calling those names before mine when I had already been waiting before they came in. Talk about awesome customer service...NOT.