VIP line is 888-905-1597 to get a real human. I've ordered from overnightprints.com for my business for years, but my recent experience has been a huge disappointment. I paid for extra shipping to get time sensitive items printed and delivered by my deadline. They still have not delivered the order over a week later. I called 3 times and got the worst attitude from their reps. Not one rep can give me any solution. 2 flat out refused to connect me a supervisor. On the third call I asked to cancel and refund the order. They were willing to cancel the order without question but refused to refund my payment. So they expect me to be cool with paying for nothing? Yeah right. That's no way to treat a long time customer.