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| - Took a look at my notes that I made over the course of my most recent visit here and realized I had an enormous review already here so here are my thoughts following my recent visit...
Design amazing 5 star, this is a new muli-million dollar concept store for Kelseys. They've traded in their Brick, blue and red decor for something MUCH more modern. Sea-foam greens, fuschia pinks, bright blues on an aged painted white background - think a rustic surf house. Patio is a lot of fun to sit on AND the graffiti/old building look outside complete with single bulb light signs is very current.
Service:
Sadly, nothing has changed it's the same typical high school student spotty service 2.5-3 star. However they earn extra points here for management taking action without being asked when the steak was over cooked. They cooked a new one and took the item off my bill right away. However, I question if this issue was common because the reaction to my complaint was almost ahead of my words - it's like they knew what was coming and had a plan already. Curious....
Food:
*Appetizers*
- Popcorn shrimp - Amazing. Cooked well, great portion size, great flavour -
4 star
- Spinach dip - way too much cream cheese basically a bowl of cream cheese - 2 star
*Mains*
- Chicken fingers. Similar to the popcorn shrimp, not overly battered, evenly cooked, great presentation with 3 kinds of dipping sauce with corresponding dry shake. Very good -
4 star
- Steak: A terrible cut of meat, had to be sent back once due to being over cooked and when I mention it to the server it was like she already knew this would be a problem. They cooked a new one and the new steak was cooked closer to what I wanted (medium as opposed to medium rare... Previously it came out well done) but still was an extremely chewy cut of beef. Eventually had to spit it out Bc my jaw hurt. My bad for ordering a steak at Kelseys, their bad for not knowing how to pick a good cut of meat or how to cook it -
1 star
Drink:
The Corona bucket deal is pretty good on the patio (3 for $9.99) and the Sangria pretty good albeit little too much triple sec - 3 star
Deals:
I received coupons from them in the mail and the coupons included a $10 gift card. These deals were terribly deceptive, and terms and conditions were not outlined well in writing in an effort to get you in the door
- the 2 three course meals for $50 said nothing about what mains you could order turns out it was between 3, no choice on appetizer (had to order terrible spinach dip) had to order brownie bites for dessert. You basically save $3-5. We avoided that
- ordered the 2-for- 1 appetizer deal which was straight forward and we could choose any appetizer. Our bad for ordering the spin dip, next time I'd get the chicken fingers and shrimp.
However when we went to use the $10 gift card at time of purchase and we were told we couldn't use it since we had already used a coupon. Didn't say that anywhere on the flyer or coupon.
Overall.. you can polish a _____ but at the end of the day it's still a ________.
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