This Toys R Us, like others in the city is always a huge mess with toys everywhere and screaming kids in every aisle. Pretty normal for a Toy store, but you would expect a bit more from a large chain like TRU. Out of all the TRU stores in the GTA, this one probably has the most friendly customer service. The staff at the customer service area are probably some of the nicest I've come across at TRU and they are always there to lend a helping hand.
The stock in the store is poor and they rarely re-stock the shelves quickly. Usually if an item is out of stock, you will never see it again or it will take weeks or even months to get it back. When they have sales however, they do get a lot more stock in of the item and usually have all sale items in hand.
I'll continue going to this TRU as it is probably the largest near the downtown area and has the most friendly customers. They should have more staff in the store however and cleaning the aisles more often than they do.