I hired this service through a Groupon and was subjected to additional charges. The Groupon was $39.00 for a one-way airport trip. Upon setting up the trip I was informed that the mandatory gratuity and fees brought the actual price to $60.00. On the trip to the airport I realized I'd left my eye glasses at home. The driver, who I later learned was the owner, offered to take me back to my house to get them. I asked twice if he was sure and he said that it was not problem and "he had plenty of time because his next pick up wasn't until 10:30". He did return to my house, we got my glasses, and got to the airport on time. I was very grateful and gave him an additional $20 tip at the airport. Let me be very clear - at no time did he tell me that there could be additional charges, and he took the gratuity and thanked me for my business.
The next day, while on vacation, I received an email stating that the return trip was subject to additional charges and that they would "only charge me the discounted rate of $39.00". I refused to pay and was very clear that additional charges were never mentioned. The only response I received was that "it was in their terms and conditions".... as if I had those handy in their car at the time. What I did have at my disposal was the owner, who made the offer and never mentioned additional charges.
About a month later I received a letter from the owner trying to explain why he didn't mention charges. His only explanation was that "he didn't know how I was acquired as a customer (meaning Groupon) so he wasn't aware of the cost involved". He went on to threaten to send me to collections if I didn't pay the additional money.
I have used professional car services for both business and personal needs for over 15 years and have never been treated so poorly. I would highly recommend you consider other car or limo services rather than take the risk of encountering the same mistreatment I received from this company and its owner.