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  • Honestly if I could, I would give this location 0 stars. Ever since they remodeled and got new management the service is terrible. My husband and I stopped in on the way home for some food to go. My husband ordered his food, I'm standing next to him waiting to give my order when some woman comes walking out from the back office yelling something at the top of her lungs. Very unprofessional, but whatever. She comes up to the register and is trying to put cash into the register when she starts yelling at the waitress that people need seated. Mind you, at this point she is directly in front of me on the other side of the counter. I look at her and see her name tag says "Restaurant Manager"... Really, this lady, she's the manager... Anyway, so I'm telling the waiter taking our order what I would like. A moons over my hammy, no ham but a veggie patty. And the manager feels the need to loudly butt in, that's not an option for substitution. I try and explain that I've had it that way before, she just refused to listen. She continued to shout and is just flat out rude. I said fine and we walked out. I understand it's busy and it's Christmas Eve, but there is absolutely no need for your rudeness. Instead of just yelling at people that things need done, do them yourself instead of fighting with customers about how they want their food. This isn't the first problem we've had with this location since the remodel and management change. They have one really really good waitress who has worked their forever, and we love but other than that... I work in customer service and I know how people should be treated. After. Long day at work all I wanted was some food!!!
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