My mother had received boxes from pets mart by accident and when we went to them they basically shrugged and said we can't help you.
I went in there on December 16th to send in a chegg textbook and today December 22 I went in there again because that textbook is sitting in Mesa Arizona because this ups store scanned the old label that was crossed off and sent it to Mesa, now Mesa has no clue what to do with it so they just left it there. When I talked to the man at the counter he just shrugged and said it's not his problem that they just send it out and then have no responsibility after that.
Their management is terrible, their customer service is terrible and they will send you in circles to figure out what you need to do.