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| - I would give this dealership's service department a zero rather than one. I will never go back and do not recommend their service department to anyone. While we did have a positive experience purchasing out Outback from them, things went down hill with the service department. Here is a summary of our more than bad experience.
Our two-year-old vehicle was repaired, after a collision, by Larry H. Miller Collision Center. After the repair of the body was completed in April, we took it to Moore Peoria Subaru on May 22, for a routine oil change. We were provided with a checklist stating a clean bill of health for our vehicle. In October, we took our car in for its next routine oil change. At that time, Moore told us bad fluids were present. Moore stated that Larry Miller did it. The bad fluids ruined our radiator system.
**Please note that due to the fact that our car is practically new and most parts are still under warranty, no other business other than Moore had ever serviced our vehicle prior to and after the accident. We were participating in the Subaru Tire Program, so we had incentive to not go anywhere else. Between the accident and the last oil change in October, the only two businesses that serviced our vehicle were Larry Miller for bodywork and Moore Subaru in Peoria for routine maintenance.
Moore immediately blamed Larry Miller, which it was determined by a review board of the Better Business Bureau, as not at fault. Moore tried telling me they only use Subaru fluids in vehicles of that make and only service Subaru, however, I called them, just to see if they were lying, and was able to make an appointment for my NISSAN at their Subaru service department. So much for only servicing Subaru.
Due to the wrong fluids, we had to replace our entire radiator system. We did at our own expense, as this was not a warranty covered problem. It cost $800 at a trustworthy repair shop, Master tech Auto, which I highly recommend. Moore wanted $1600! Oh, and to appease me and entice me to come back, they were going to give me $300 in free service. $300, when I am convinced they were to blame for putting in the wrong fluids, I suspect in May, and I was out $800. Hardly equitable. I refused as I would not take any car to them no matter what the perk. Stay away from this service department. Oh, and one more thing, when I went to pick up my car from the October appointment, they charged me for a full oil change, etc., but did not replace/refill any of the fluids they were supposed to replace in a service such as this. The service department manager was embarrassed when I brought this to his attention. He should have been!
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