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| - After 5 years of using Yelp, I have yet to find a business that deserves a review/warning to other future customers, as much as this car dealership. Please read and be aware before visiting this location.
Like many others, I read reviews, and use reviews, along with my own personal observations to form an opinion. As for this situation, I should have trusted the reviews I read, and stayed FAR away from this toxic dealership.
The reason for my lengthy negative review stems from my experience today, an experience that left me angry to the point of tears, disgusted about the fake empathy of the staff, and burning hot mad about the time and energy I wasted today.
The staff had the audacity to blatantly lie to my face on multiple occasions, and then have the nerve to tell me "it is not exactly a lie". They are running an EXTREME SCAM online, and were very offended when I pointed out their UNETHICAL business practices.
To make a long story short, prices advertised online do NOT include a $3,995 (and possibly more if they so choose) "dealer prep fee". This isn't the dealer documentation fee that all dealers charge, they still charge that too, this fee is the catch all that allows them to add any amount of money to the sticker price. In the grand scheme of car buying, this isn't all that much money, however, when a customer has a budget, and knows how much typical taxes, title and fees run... they factor all of these "extras" into their overall budget. Most customers, have a good idea of their "out the door" price before they ever walk into a car dealership, so they wouldn't waste time looking at vehicle that is 6k over their max budget.
CHAPMAN - WHEN YOU LIST A VEHICLE FOR A PRICE THAT DOES NOT INCLUDE YOUR 4K FEE, YOU LEAVE THE CUSTOMER IN THE DARK ABOUT THE TRUE STARTING PRICE OF YOUR VEHICLE, AND YOU ARE LYING. IT IS EVEN WORSE THAT YOU LIST A "DISCOUNT" OF $3,995, THAT YOU ACTUALLY INTEND TO CHARGE.
I went to Chapman today (Henderson/Auto Show) location, to look at a truck priced at $39,000 on their website. It even listed this "discount" of $3,995, that brought the total price down to $39k.
I had a vehicle to trade in, but they offered to pay off my loan, so no money to roll over there. I estimated my taxes, and factored in a dealer doc fee. My max budget was $40k, and I brought my own financing... this should have been a very easy negotiation of their sticker price to meet my max budget.
I spent a lot of time prior to arrival and upon arrival discussing my situation with my salesman, I made it VERY clear that I would not, under any circumstance be spending more than 40k out the door. On multiple occasions, I told them, if that deal was not possible, we could shake hands and walk away with no hard feelings. I informed them that I was in no rush to buy a vehicle.
I just wanted a quick, honest car deal. After all, I had already been scammed over by another Las Vegas dealer (way worse that this, and I wasn't even this mad), I have been truck shopping for month and a half and I had two toddlers in tow. I have purchased 8 different over the last 10 years, my husband worked as a car salesman for several years (I'm aware of all the games), and I spent 13 years in the military where I was taught integrity very early on.
The truth came out when their finance staff member came out to go over the numbers. There is a $4k fee they add to "every vehicle", per the finance guy, was company standard. He said I "must have missed it" in the ad of the vehicle. Ah, fine print! At the very bottom of the webpage the fine print says "All prices do not include tax, title, license, lifts, tires, prep, recon, or any other dealer options added to the vehicle."
So here is my warning, so you do not waste your evening, following day, and everyones time..... DO NOT TRUST THE PRICE ON THE WEBSITE and quite frankly DO NOT TRUST THIS DEALERSHIP. If they are lying about one thing... they will lie about anything. This little bit of fine print means they can add any amount of money onto the advertised price that they feel necessary, and they will NOT TELL YOU ABOUT THIS until you have done all paperwork and spent a large amount of wasted time with them. Just a good ol' scam to get you in love with a vehicle, and then they push you on it and make you feel like the crazy one just so you will go ahead and decide to spend the extra $4k because you have spent so much time working the deal and you don't want to start all over again.
BE STRONG! Stand up to their UNETHICAL business practices and DO NOT GIVE THEM ONE CENT OF YOUR MONEY!
Chapman Henderson, go ahead and keep telling yourself that you aren't lying to your customers... but you cannot deny that this us unethical! In case you are still confused - Unethical behavior is an action that falls outside of what is considered morally right or proper for a person, a profession or an industry. Individuals can behave unethically, as can businesses, professionals and politicians.
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