I purchase an IPhone 6S from Best Buy on 04/09/2015. I also purchased the geek squad protection plan. Unfortunately I dropped the cell phone and cracked the screen. Even though I purchased a good case and a glass protector. I notified Geek Squad and they said they would send me a gift card to purchase a new phone. As of today I have not received the gift card. I have called many times but still have not received te gift card.