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| - SOUP NAZI
FYI I HAVE A RECORDING OF THIS ENCOUNTER. I will post a link as soon as I can.
let me start by saying that I am a big fan of independent small businesses, and I am by no means a "diva" when it comes to my expectations at hotels, restaurants, etc.
For the most part I enjoy pubs when I am looking for an night out. That being said, there is a certain level of service I expect when spending my hard earned dollar at a restaurant. This evening I attended this establishment solely for the benefit of my girlfriend, who happens to enjoy quality pizza made in the old world tradition. We have dined in this restaurant on several occasions and have found the food to be quite good. Tonight however we arrived to find a half empty restaurant (only 4 of the 12 or so tables were occupied). Given that the place was relatively empty we asked to be moved to a table in the back and were greeted with rolled eyes. The waitress did accommodate us however she made it clear through her body language that were were being difficult. Once seated we both acknowledged that our reception was less than warm (I was glad that it wasn't just me being difficult). After a long but not unacceptably long wait we were given menus and offered drinks. We ordered drinks and conversed for a while before our order were taken. We (she) ordered a pizza and I (we) ordered an appetizer that was a breaded rice ball. We have had this appetizer on several occasions and every time we asked for a side of marinara or pizza sauce in order to add a little "zest" to it. Tonight, however the waitress said that she could not accommodate us. I thought that perhaps thee was no marinara sauce so I asked for a bit of pizza sauce instead. The waitress looked stressed and said she would see about it. She returned a few mins later and said that she "Couldn't" give us a dip. Thinking that the issue was money, I said that I was willing to pay for the side of sauce. She said that she couldn't grant my request because her boss would "get mad" If she gave me a side of sauce. Incensed, I walked to the entrance to the kitchen and asked to speak to the owner or manager. I was informed that the cook was the owner and he spoke with me briefly, he said that "sauce doesn't go with (the rice ball)". I said that I understand his position, however I stated that I had had this particular dish before and enjoyed it with a side of marinara". He again insisted that he could not grant my wish. I pointed to a large pot of pizza sauce and said that I would be happy with a bit of that. He again insisted that he couldn't give me sauce because it "doesn't go with that". At this point I asked for my bill and said that I would pay for my drinks and the rice ball. I walked to the front entrance and was given my bill by the waitress who seemed to agree with me by stating "I understand but, you know, they're Italian".
I paid my bill and left.
I am a very good customer and I am more likely to speak to the manager about what was good about my experience rather than complain. I just felt really put off by this experience and would like to let other people know about what to expect when going to this restaurant. It felt very "soup Nazi".
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