Let me start off by saying, I HATE the dentist. It is my worst fear. I came to Edgewood Dental after stellar reviews.. and let me tell you my first impression was amazing. They were professional, so nice, easily scheduled me in and numbed me so much that I didn't feel a thing. Although I had 7 cavities filled (my teeth are horrible) I felt good that they did a good job. Flash forward 3 months later, I received a bill in the mail because my insurance downgraded and no longer covered white fillings. First, I was very upset that I was never told of this downgrade. I was given an estimate and paid on time in full - not sure when this changed or why I was never told by the office or insurance company. Regardless, I called over 5 times to discuss a payment plan with the office. When I first emailed them, I was told I could choose the amount with which I wanted to pay to cover the amount owed. Then, I was told my amount was too low and would get a call back. NEVER HEARD FROM THEM AGAIN. I was very upset. I emailed, and called so many times. Meanwhile, I have always paid everything on time and as an upstanding person would never not pay a bill. I have been sending them checks and they are cashing them and just not even saying a word. Jerks.