I don't love and I don't hate Panera. I agree with most that it's over priced but I don't eat at most fast food places so when I need something quick I typically can get something from Panera. The majority of the food is healthier and their movie app makes it easy to navigate nutrition content.
This location however always messes up! Busy or not! Whenever I catch it they'll usually replace it but sometimes not.
I ordered a BBQ chicken flat bread and Greek salad. My BBQ chicken had a nice piece of paper that I mistook for cheese! I brought it to their attention and they made me another.