Went here the other week probably an hour before closing and the line was pretty long but moved at a decent speed. Patience is key haha. The boba at this place was cooked all the way but not soggy. Perfectly chewy just how I like it and just how it should be. I've had boba/pearl milk tea all around the Philippines for the past 7 years and from my experience, they don't get the boba cooked right every single time. So I see why people could complain but this very common problem shouldn't derail you from dining here if it happens to you.
My date and I got the jasmine tea (yes! The tea is strong enough for you to taste it) and green tea horchata (tasted predominantly like horchata) split cup plus the Chilotes and I was BLOWN AWAY. The combination of them together was something else and I'll be coming back to explore the best sellers next time. Cheers!