I fly US SCARE WAYS often (85K) a year their on-time is much better than the past. I think I would have flown any other airline, but have a lot of miles with them and they fly most of the places I need to go.
Pro: On-Line record better than the past
Prices are Okay
Con: Old on board menu never changes same old SXXX
Gate people need to go through customer service training..the rudest in the industry.
Stop nickel & dime the customer.
The public needs to teach all airlines that the customer is in charge by ALL of us together not flying one day anywhere to teach all of them a lesson..............But that will never happen. They get a 2-stars for their on time getting better than last year.