My dog recently had surgery for a lump removal and some dental issues. Frank was the vet. He was great and so was the whole staff. I spoke to Frank a multiple times, before I picked the dog up. The staff and other vets called with lab results and to follow up with the surgery. I always felt, I was in contact with someone. I called a few times after hours to speak to Frank. All in all, I spoke to someone everyday for a week. It was a great peace of mind, to know they were concerned and available if you needed them.